5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the service that property managers want, but too often do not due to a lack of continuing quality control procedures.
Security guard companies are unlike any seller that a property manager usually hires. If you employ a painter, you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it’s important to employ a method of verification and quality control to make sure that issues associated with the lack of doing these tasks do not begin to occur.
In this article we’ll talk five (5) easy actions to enhancing your security guard service and achieving everything you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and ask yourself does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another excellent method to screen if the guard is a good fit for your property is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a lot about what to expect from that shield and it provides you a chance to ask another shield if you think that it is essential.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his assigned property is not quite as complete. We call the orientation to the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• Just how long is each new officer educated?
• Just how long can the security company double lender?
Determine the response to every one of these questions and make certain that they match what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a shield to operate at your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their job is not important and they begin to see themselves as not as a region of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the two methods of distant supervision that prove most effective are: Officer Check-Ins
If your guards must produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your premises. These tracking systems allow the security guard company to track the time and log the action of the guards while they’re making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the security guard provider provides a method of earning certain that each guard is safe and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure that they know their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.